ERB DELIVERS THE GOODS

Punctual. Cool. Flexible. Reliable. We are the experts in temperature-controlled, time-sensitive food transportation. Count on Erb for your next Cool Move!

  • Truckload
  • Store Door Distribution
  • Less Than Truckload
  • Cold Storage
  • Courier/Expedite
  • Dedicated Services
  • HACCP

Welcome to the Erb Group of Companies
Online Application

Job Title: Customer Service Coordinator (Baden)
Description:
We Bring Food to Your Family's Table!
Make "Another Cool Move" - Join our Family at Erb Transport!
We are now hiring a full-time Customer Service Coordinator position is available at our Baden location.

Shift Details: Monday - Friday; 9:30 a.m. - 6:00 p.m.

Responsibilities:
-Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.
-Entry of orders via Email, phone or EDI
-Follow up with customers on transit times and loading times.
-Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
-Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
-Working with our customers TMS systems to accept, reject and update loads
-All other duties as required.

Qualifications:
-Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.
-Understand of AS400 and TruckMate
-Ability to handle difficult situations with both internal and external customers.
-Have strong investigative skills.
-Commitment to customer satisfaction and customer focused
-High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
-Ability to work with minimal supervision
-Good organizational skills and the ability to multi task.
-Pleasant telephone manner and good attitude
-Willingness to learn all aspects of the Customer Service Department
-Ability to work as a team player
-Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.
-Mandatory statutory holiday coverage


Veterans are encouraged to apply

Erb Limited is committed to the principle of equity in employment.


Named by Truckload Carriers Association as Best Fleet To Drive For (2019) and Top Fleet Employers through Trucking HR Canada (2019), Erb has evolved from a dream into a mission of Service, Satisfaction and Success. Currently we have grown significantly since our induction in 1959 and have become one of Canada?s largest family-owned refrigerated trucking companies. Although we have over 1400 employees, we have not forgotten where we started or that our greatest asset is our people. Erb has been built by long-term employees who are promoted from within, and who are recognized for their talent, dedication and hard work.

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